Terms and Conditions
Effective Date: January 16, 2026
Last Updated: January 16, 2026
1. Introduction and Acceptance of Terms
Welcome to Remnant Finder, a comprehensive business management platform designed specifically for stone countertop fabricators and installers. These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding agreement between you (“Customer”, “User”, “you”, or “your”) and Remnant Finder LLC (“Remnant Finder”, “we”, “us”, or “our”).
1.1 Scope of Agreement
By accessing, downloading, installing, or using the Remnant Finder mobile application, web application, API services, or any related services (collectively, the “Service” or “Platform”), you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any additional terms that may apply to specific features or services.
1.2 Eligibility Requirements
To use the Service, you must:
– Be at least 18 years of age
– Have the legal capacity to enter into binding contracts
– Represent a legitimate business entity in the stone countertop fabrication or related industry
– Not be prohibited from using the Service under applicable laws
– Provide accurate, current, and complete information during registration
1.3 Business Use Only
Remnant Finder is designed exclusively for business-to-business (B2B) use by countertop fabricators, stone suppliers, installers, and related professionals. Personal or consumer use is not permitted under this Agreement.
1.4 Agreement to Terms
If you do not agree to these Terms in their entirety, you must immediately discontinue use of the Service. Your continued use of the Service constitutes ongoing acceptance of these Terms and any future modifications.
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2. Service Description
2.1 Core Platform Features
Remnant Finder provides a comprehensive suite of tools for stone countertop businesses, including but not limited to:
**Customer Relationship Management (CRM):- Lead tracking and management
– Client database with complete project history
– Kanban-style sales pipeline with customizable stages
– Automated follow-ups and task management
– Customer portal for project collaboration
**Drawing and Design Tool:- Interactive countertop design canvas with precision measurement
– Support for complex shapes (rectangles, L-shapes, U-shapes, polygons, ellipses)
– Cutout placement for sinks, cooktops, faucets, and outlets
– Edge finishing options (backsplash, waterfall, mitered edges)
– Material and color selection with visual preview
– Corner modifications (radius, chamfer, bumpout, notch)
– Edge curves and arcs using Bezier curves
– Real-time dimensional annotations and measurements
– Multi-area support for complex projects
**Quoting and Pricing:- Automated quote generation with itemized breakdowns
– Material cost calculation based on square footage
– Edge finishing, cutout, and installation cost tracking
– Custom pricing rules and service price library
– Tax calculation and discount management
– Quote versioning and revision history
– PDF and PNG export for client presentation
**Project Management:- Project lifecycle tracking from lead to completion
– Document management and file storage
– Installation scheduling and calendar integration
– Photo documentation and progress tracking
– Template management for recurring project types
**Inventory Management:- Slab and remnant tracking with dimensions
– Material catalog with pricing
– Stock level monitoring and alerts
– Supplier management
**Analytics and Reporting:- Sales performance dashboards
– Conversion rate tracking
– Revenue analytics and forecasting
– Team productivity metrics
2.2 Premium Features (Available with PRO Subscription)
**Artificial Intelligence & Automation:- AI-powered lead scoring and prioritization
– Automated quote generation from photos using computer vision
– Intelligent material recommendations
– Predictive pricing based on historical data
– Automated workflow execution with custom rules
**Advanced Integrations:- WhatsApp Business API for customer communication
– Third-party CRM synchronization (Salesforce, HubSpot)
– Accounting software integration (QuickBooks, Xero)
– Calendar synchronization (Google Calendar, Outlook)
– E-signature services (DocuSign, Adobe Sign)
**White-Label Client Portal:- Branded customer-facing portal with your company logo and colors
– Real-time project status visibility for clients
– Online quote approval and digital signatures
– Document sharing and collaboration
– Payment processing integration
**Advanced Analytics:- Custom report builder
– Profitability analysis per project and client
– Win/loss analysis and pipeline forecasting
– Team performance leaderboards and gamification
– Export to Excel, CSV, and business intelligence tools
**Enhanced Security:- Single Sign-On (SSO) with SAML 2.0
– Advanced audit logging
– Custom user roles and permissions
– Data export and backup tools
– Dedicated support and onboarding
2.3 Service Availability and Updates
We strive to provide 99.5% uptime for the Service, excluding scheduled maintenance windows. We reserve the right to:
– Modify, suspend, or discontinue any feature or functionality with reasonable notice
– Perform scheduled maintenance with advance notification
– Make emergency updates without prior notice when required for security or stability
– Roll out new features gradually to subsets of users (beta testing)
We will make reasonable efforts to notify you of significant changes via email or in-app notifications at least 30 days in advance, except for critical security updates.
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3. Account Registration and Security
3.1 Account Creation
To access the Service, you must create an account by providing:
– Full legal name of authorized representative
– Business name and legal entity information
– Valid business email address
– Phone number for account verification
– Business address and tax identification number (if applicable)
– Secure password meeting our security requirements
3.2 Account Verification
We may require verification of your business status, including:
– Business registration documents
– Tax identification or employer identification number
– Professional licenses (if required in your jurisdiction)
– Photo identification of authorized representatives
Failure to provide requested verification may result in account suspension or termination.
3.3 Account Security Obligations
You are responsible for:
– Maintaining the confidentiality of your account credentials
– All activities that occur under your account, whether authorized or not
– Ensuring password complexity and regular password updates
– Immediately notifying us of any unauthorized access or security breach
– Restricting access to your account to authorized employees only
– Implementing appropriate device security measures (screen locks, encryption)
**You must not:- Share your account credentials with unauthorized individuals
– Allow others to access your account using your credentials
– Use another user’s account without permission
– Create multiple accounts for the same business entity without authorization
– Use automated systems or bots to access the Service
3.4 Multi-User Access and Team Management
For accounts with multiple users:
– The account owner is responsible for managing user access and permissions
– Each user must have a unique login credential
– The account owner is responsible for all actions taken by authorized users
– User access should be promptly revoked when employees leave or change roles
– Role-based access controls should be configured appropriately
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4. Subscription Plans and Billing
4.1 Subscription Tiers
Remnant Finder offers multiple subscription tiers:
**Free Trial:- 14-day full-feature trial of PRO plan
– No credit card required
– Automatically converts to Free plan unless upgraded
– Full data retention and export capability
**Free Plan:- Limited to 5 active projects per month
– Basic CRM with up to 50 contacts
– Drawing tool with standard features
– Community support only
– Remnant Finder branding on exported quotes
**BASIC Plan:- Unlimited projects and contacts
– Full drawing tool functionality
– Email support with 48-hour response time
– Custom branding on quotes
– 10GB file storage
– Up to 3 team members
**PRO Plan:- All BASIC features plus:
– AI-powered features (lead scoring, automated quotes)
– WhatsApp Business API integration
– White-label client portal
– Advanced analytics and reporting
– Priority email and phone support (24-hour response time)
– 100GB file storage
– Unlimited team members
– Workflow automation with custom rules
– API access for third-party integrations
**ENTERPRISE Plan:- All PRO features plus:
– Dedicated account manager
– Custom SLA with 99.9% uptime guarantee
– Single Sign-On (SSO) with SAML 2.0
– Advanced security features and audit logging
– Custom feature development (subject to agreement)
– On-site training and onboarding
– Unlimited storage
– White-glove support with 4-hour response time
4.2 Billing Cycle and Payment Terms
**Billing Frequency:- Subscriptions are billed monthly or annually, as selected during signup
– Annual subscriptions receive a discount (typically 15-20% off monthly pricing)
– Billing occurs on the same day each month (monthly plans) or year (annual plans)
**Payment Methods:- Credit card (Visa, Mastercard, American Express, Discover)
– Debit card with major card network logo
– ACH direct debit (US only, Enterprise plan)
– Wire transfer (Enterprise plan only, annual billing required)
**Automatic Renewal:- Subscriptions automatically renew at the end of each billing cycle
– You will be charged using your designated payment method on file
– You authorize us to charge recurring subscription fees automatically
– Renewal notifications are sent 7 days before the billing date
**Payment Authorization:By providing payment information, you:
– Represent that you are authorized to use the designated payment method
– Authorize us to charge all subscription fees, usage fees, and applicable taxes
– Agree to maintain valid and current payment information
– Authorize us to update payment information from your card issuer or bank
4.3 Failed Payments and Account Suspension
If a payment fails:
– We will attempt to process the payment up to 3 times over 10 days
– You will receive email notifications for each failed attempt
– After 3 failed attempts, your account may be suspended
– During suspension, access to the Service is restricted to read-only mode
– Data is retained for 30 days to allow payment resolution
– After 30 days of non-payment, your account may be terminated and data deleted
To restore a suspended account:
– Update payment information in your account settings
– Contact support to manually process payment
– Pay any outstanding balance including late fees (if applicable)
4.4 Price Changes and Notifications
We reserve the right to modify subscription pricing with the following conditions:
– **Existing Customers:** Price changes take effect at the end of your current billing cycle
– **Advance Notice:** Minimum 30 days’ written notice before price changes
– **Opt-Out Right:** You may cancel your subscription before the new pricing takes effect
– **Annual Plans:** Pricing is locked for the annual term; changes apply upon renewal
– **Grandfathered Pricing:** We may offer grandfathered pricing to long-term customers at our discretion
Price change notifications will be sent via:
– Email to the account owner’s registered email address
– In-app notification banner
– Account dashboard announcement
4.5 Upgrades, Downgrades, and Plan Changes
**Upgrading:- Takes effect immediately upon confirmation
– Prorated credit applied for unused time on current plan
– New features become available immediately
– No interruption to service
**Downgrading:- Takes effect at the end of the current billing cycle
– No partial refunds for unused time
– Features exclusive to higher tier become unavailable
– Data exceeding new plan limits must be reduced or deleted
– You are responsible for backing up data before downgrade
**Mid-Cycle Changes:- Charges and credits are calculated on a prorated basis
– Changes are reflected in your next billing statement
– Contact support for assistance with complex plan changes
4.6 Taxes and Additional Fees
**Sales Tax:- Applicable sales tax, VAT, GST, or other taxes are charged based on your billing address
– Tax rates may change based on jurisdiction requirements
– You are responsible for providing accurate tax identification information
– Tax-exempt organizations must provide valid exemption certificates
**Usage-Based Fees:Certain features may incur additional usage-based charges:
– SMS and WhatsApp message credits (beyond included allotment)
– Additional storage beyond plan limits ($0.10/GB/month)
– API calls exceeding rate limits (Enterprise plan)
– Third-party integration fees (if applicable)
Usage fees are billed monthly in arrears and added to your subscription invoice.
4.7 Free Trial Terms
The 14-day free trial includes:
– Full access to PRO plan features
– No credit card required to start
– No automatic charges at trial end
– Data retention after trial expiration
– One free trial per business entity
**Trial Limitations:- One trial per email address and business entity
– Cannot be combined with other promotional offers
– We reserve the right to verify business legitimacy
– Abuse of trial system may result in permanent ban
After trial expiration:
– Account converts to Free plan automatically
– Data is retained and accessible
– Upgrade to paid plan at any time to restore full features
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5. Refund and Cancellation Policy
5.1 Cancellation Rights
You may cancel your subscription at any time through:
– Account settings dashboard (“Billing & Subscription” section)
– Email request to support@remnantfinderapp.com
**Cancellation Process:- Cancellation requests are processed within 24 business hours
– You retain full access until the end of the current billing period
– No partial refunds for unused time in the billing period
– Cancellation confirmation is sent via email
– Automatic renewal is disabled immediately upon cancellation
**Effect of Cancellation:- Account converts to Free plan at end of billing period (not deleted)
– Data is retained for 90 days after cancellation
– Access to paid features is removed
– You may reactivate at any time within 90 days to restore full access
5.2 Refund Policy
**30-Day Money-Back Guarantee (First-Time Subscribers Only):- Available for BASIC and PRO monthly/annual subscriptions
– Must request refund within 30 days of initial subscription
– Full refund of first payment only
– Does not apply to renewal payments or usage fees
– Account reverts to Free plan upon refund
**No Refunds for:- Subscription renewals (monthly or annual)
– Prorated time when downgrading plans
– Usage-based fees (SMS credits, additional storage)
– Third-party integration or service fees
– Enterprise plans (custom agreements may have different terms)
**Refund Exceptions:We may issue refunds outside these terms at our sole discretion for:
– Service outages exceeding SLA commitments (Enterprise plans)
– Billing errors or unauthorized charges
– Force majeure events preventing service access
– Legal or regulatory requirements
**Refund Processing:- Approved refunds are processed within 5-10 business days
– Refunds are issued to the original payment method
– Credit card refunds may take additional 5-7 days to appear on statement
– We will send email confirmation when refund is processed
5.3 Account Reactivation
To reactivate a canceled account:
– Log in with existing credentials
– Navigate to billing settings and select a paid plan
– Provide current payment information
– All previous data and settings are restored immediately (if within 90-day retention period)
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6. Data Ownership, Privacy, and Security
6.1 Your Data Ownership
**Customer Data Definition:”Customer Data” includes all data, content, and materials you submit, upload, or generate using the Service, including but not limited to:
– Client and project information
– Drawings, designs, and technical specifications
– Quotes, invoices, and financial records
– Photos, documents, and files
– User communications and messages
– Custom settings and configurations
**Ownership Rights:- You retain all ownership rights, title, and interest in your Customer Data
– We do not claim any ownership over your Customer Data
– You grant us a limited license to use Customer Data solely to provide the Service
– We will not sell, trade, or monetize your Customer Data to third parties
– Upon account termination, you may request export and deletion of all Customer Data
6.2 License to Use Your Data
By using the Service, you grant Remnant Finder a limited, worldwide, non-exclusive, royalty-free license to:
– Store, process, and transmit Customer Data as necessary to provide the Service
– Create backup copies for disaster recovery and business continuity
– Generate anonymized and aggregated analytics (with no personally identifiable information)
– Use data to train and improve AI/ML models (only with aggregated, de-identified data)
– Display your Customer Data to authorized users within your organization
– Process data according to your instructions (e.g., generating quotes, sending notifications)
**Restrictions on Our Use:- We will not access Customer Data except as necessary to provide support or comply with legal obligations
– We will not share Customer Data with third parties except as required to provide the Service (e.g., cloud hosting, email delivery)
– We will not use identifiable Customer Data for marketing to your clients
– All data processing is subject to our Privacy Policy and applicable data protection laws
6.3 Data Security Measures
We implement industry-standard security measures to protect your data:
**Technical Safeguards:- End-to-end encryption for data in transit (TLS 1.3)
– Encryption at rest for all stored data (AES-256)
– Secure data centers with SOC 2 Type II compliance (AWS, Supabase)
– Regular security audits and penetration testing
– Multi-factor authentication (MFA) available for all users
– Role-based access controls (RBAC) for team permissions
– Automated backup every 24 hours with 30-day retention
**Organizational Safeguards:- Background checks for employees with data access
– Strict access controls and need-to-know policies
– Security awareness training for all staff
– Incident response plan with 24-hour notification commitment
– Third-party security assessments and compliance audits
**Compliance Certifications:- GDPR compliant (EU General Data Protection Regulation)
– LGPD compliant (Brazil Lei Geral de Proteção de Dados)
– SOC 2 Type II certified infrastructure
– PCI DSS compliant payment processing (via Stripe)
6.4 Data Breach Notification
In the event of a data breach affecting your Customer Data:
– We will notify you within 72 hours of discovering the breach
– Notification will include nature of breach, data affected, and remediation steps
– We will cooperate fully with any investigation or regulatory reporting requirements
– We will take immediate action to contain and remediate the breach
– You are responsible for notifying your customers if required by applicable law
6.5 Data Retention and Deletion
**Active Accounts:- Data is retained indefinitely while your account is active
– You may delete data at any time through the application interface
– Deleted data is removed from production systems within 30 days
– Backup copies are purged according to our retention schedule (up to 30 days)
**Canceled/Inactive Accounts:- Data retained for 90 days after account cancellation (Free/BASIC/PRO plans)
– Enterprise plans may have custom retention terms
– After retention period, data is permanently deleted
– You may request early deletion by contacting support
**Data Export:- You may export all Customer Data at any time in JSON, CSV, or PDF format
– Export includes all drawings, quotes, client data, and documents
– Large exports may take up to 48 hours to prepare
– Export requests can be made through account settings or by contacting support
**Legal Hold:- Data may be retained beyond standard retention periods if subject to legal hold or regulatory investigation
– We will notify you if your data is subject to legal hold (unless prohibited by law)
6.6 Data Processing Agreement (DPA)
For customers subject to GDPR, LGPD, or other data protection regulations:
– We act as a Data Processor, and you are the Data Controller
– Our standard Data Processing Agreement (DPA) is available upon request
– DPA includes Standard Contractual Clauses for international data transfers
– You are responsible for obtaining necessary consents from your customers
– We will assist with Data Subject Access Requests (DSARs) as required
6.7 Third-Party Data Processors
We use trusted third-party service providers to deliver the Service:
– **AWS / Supabase:** Cloud hosting and database (US region, SOC 2 Type II)
– **Stripe:** Payment processing (PCI DSS Level 1)
– **Twilio / MessageBird:** SMS and WhatsApp messaging
– **SendGrid / AWS SES:** Email delivery
– **Sentry:** Error monitoring and logging
– **Google Analytics:** Anonymized usage analytics (optional, can be disabled)
All third-party processors are contractually bound to protect your data and comply with applicable data protection laws. A complete list of sub-processors is available at remnantfinderapp.com/subprocessors.
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7. Artificial Intelligence and Machine Learning
7.1 AI Features Overview
Remnant Finder uses artificial intelligence and machine learning to enhance the Service, including:
**Computer Vision for Quote Automation:- Photo-based countertop detection and measurement
– Automatic shape recognition and dimension extraction
– Material and color identification
– Cutout detection (sinks, cooktops)
**Predictive Analytics:- Lead scoring based on conversion probability
– Intelligent pricing recommendations
– Project timeline forecasting
– Inventory demand prediction
**Natural Language Processing:- Automated email parsing and lead capture
– Customer sentiment analysis from messages
– Smart search and data extraction
**Workflow Automation:- Intelligent task routing and assignment
– Automated follow-up recommendations
– Anomaly detection for quality control
7.2 AI Training and Data Usage
**Model Training:- AI models are trained on aggregated, anonymized data across all customers
– Individual customer data is never used to train models without explicit consent
– De-identified drawings, quotes, and project data may be used to improve accuracy
– You may opt out of contributing data for AI training in privacy settings
**Data Anonymization:- Personal identifiers (names, addresses, emails, phone numbers) are removed
– Project-specific details (client names, addresses) are stripped
– Only dimensional data, shapes, and pricing patterns are used
– Anonymization is irreversible; original data cannot be reconstructed
**Transparency and Control:- You can view which AI features are enabled in your account settings
– You may disable AI features that use customer data (e.g., lead scoring)
– Disabling AI features does not affect core functionality
– AI-generated recommendations are clearly labeled as such
7.3 AI Accuracy and Limitations
**No Guarantee of Accuracy:- AI-generated quotes, measurements, and recommendations are estimates only
– You are responsible for verifying all AI outputs before use
– AI should supplement, not replace, professional judgment
– We do not guarantee accuracy, completeness, or reliability of AI outputs
**Known Limitations:- Computer vision accuracy depends on photo quality and lighting
– Complex or irregular shapes may not be detected accurately
– Material identification may require manual verification
– AI predictions are based on historical patterns and may not reflect future outcomes
**Your Responsibilities:- Review and verify all AI-generated content before customer delivery
– Provide feedback to improve AI accuracy through in-app rating systems
– Do not rely solely on AI for critical business decisions
– Maintain professional oversight of automated processes
7.4 AI Ethics and Bias Mitigation
We are committed to ethical AI development:
– Regular audits for algorithmic bias and fairness
– Diverse training data to prevent discriminatory outcomes
– Transparency in how AI decisions are made
– Human oversight and intervention capabilities
– Compliance with emerging AI regulations and standards
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8. User Content and Conduct
8.1 User-Generated Content
You are solely responsible for all content you create, upload, or share using the Service, including:
– Client data and project information
– Drawings, designs, and technical specifications
– Photos, videos, and documents
– Messages and communications
– Custom materials, colors, and pricing data
8.2 Content Ownership and Rights
**Your Ownership:- You retain all intellectual property rights to content you create
– Remnant Finder does not claim ownership of your drawings, designs, or client data
– You may use, modify, and distribute your content as you see fit
**License Grant to Remnant Finder:By submitting content, you grant us a limited license to:
– Display content within your account and to authorized users
– Process content to provide Service functionality (e.g., generating PDFs)
– Create backup copies for disaster recovery
– Use anonymized content for service improvement (with your consent)
8.3 Prohibited Content and Activities
You agree not to use the Service to:
**Upload or Transmit Prohibited Content:- Illegal, fraudulent, or deceptive content
– Copyrighted or trademarked material without authorization
– Trade secrets or confidential information belonging to others
– Malware, viruses, or malicious code
– Sexually explicit, violent, or hateful content
– Personal information of individuals without consent (GDPR/LGPD violation)
– Content that violates export control laws
**Engage in Prohibited Activities:- Impersonate others or misrepresent your affiliation
– Harass, threaten, or abuse other users or our staff
– Interfere with or disrupt the Service’s operation
– Attempt to gain unauthorized access to systems or data
– Reverse engineer, decompile, or disassemble the Service
– Use automated systems (bots, scrapers) without authorization
– Resell or redistribute the Service without permission
– Violate any applicable laws or regulations
8.4 Content Monitoring and Removal
**Our Rights:- We reserve the right (but have no obligation) to monitor user content
– We may remove content that violates these Terms without notice
– We may suspend or terminate accounts for violations
– We will cooperate with law enforcement regarding illegal content
**Reporting Violations:- Report prohibited content or abuse to abuse@remnantfinderapp.com
– Include detailed description and evidence of violation
– We will investigate reports within 48 hours
– Reporter identity will remain confidential where possible
8.5 Copyright and DMCA Compliance
**Copyright Infringement Claims:If you believe your copyrighted work has been infringed, submit a DMCA notice to copyright@remnantfinderapp.com with:
1. Your physical or electronic signature
2. Identification of the copyrighted work claimed to be infringed
3. Location of the infringing material on our Service (URL or description)
4. Your contact information (address, phone, email)
5. Statement of good faith belief that use is not authorized
6. Statement that information is accurate and you are authorized to act
**Repeat Infringer Policy:- We will terminate accounts of repeat copyright infringers
– Three valid DMCA notices may result in permanent ban
– Counter-notifications are accepted per DMCA procedures
8.6 Trademark Policy
Do not use the Service to:
– Infringe on trademarks of others
– Use Remnant Finder trademarks without written permission
– Suggest false affiliation with Remnant Finder
– Use confusingly similar branding on white-label features (PRO plan)
Trademark complaints should be sent to legal@remnantfinderapp.com.
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9. Third-Party Integrations and Services
9.1 Integration Availability
Remnant Finder offers integrations with third-party services (PRO/Enterprise plans):
– **Communication:** WhatsApp Business API, Twilio, email providers
– **Accounting:** QuickBooks, Xero, FreshBooks
– **CRM:** Salesforce, HubSpot, Pipedrive
– **Calendar:** Google Calendar, Microsoft Outlook
– **E-Signature:** DocuSign, Adobe Sign, HelloSign
– **Payment:** Stripe, Square, PayPal
– **Cloud Storage:** Google Drive, Dropbox, OneDrive
9.2 Third-Party Terms and Conditions
**Separate Agreements:- Each third-party integration is subject to that provider’s terms of service
– You are responsible for complying with third-party terms
– Remnant Finder is not responsible for third-party service performance or availability
– Integration functionality may change based on third-party API updates
**Authorization and Consent:- You authorize Remnant Finder to access third-party services on your behalf
– You must provide necessary credentials and permissions (OAuth tokens)
– You may revoke integration access at any time in account settings
– We will only access third-party data as necessary to provide integration functionality
9.3 API Access and Rate Limits
**API Availability (Enterprise Plan Only):- RESTful API for custom integrations
– API documentation at api.remnantfinderapp.com
– Rate limits: 1,000 requests/hour (standard), custom limits available
– API keys must be kept confidential and secure
**API Terms:- Use API only for your internal business purposes
– Do not resell or sublicense API access
– Implement proper error handling and rate limit respect
– Notify us of any security vulnerabilities discovered
9.4 Integration Data Flow
**Data Shared with Integrations:Depending on the integration, we may share:
– Client contact information (CRM/email integrations)
– Project and quote data (accounting integrations)
– Calendar events and appointments (calendar integrations)
– Documents requiring signature (e-signature integrations)
**Your Responsibilities:- Ensure you have proper consent to share customer data with third parties
– Review privacy policies of integrated services
– Configure integration permissions appropriately
– Monitor integration activity logs for unauthorized access
9.5 Disclaimer of Third-Party Services
**No Warranty:- We do not warrant the accuracy, reliability, or availability of third-party services
– Integration failures caused by third-party issues are not our responsibility
– We will make reasonable efforts to restore integrations after third-party outages
– Changes to third-party APIs may temporarily break integration functionality
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10. White-Label and Client Portal (PRO/Enterprise Plans)
10.1 White-Label Branding
PRO and Enterprise plans include client-facing white-label features:
**Customization Options:- Custom domain for client portal (e.g., portal.yourcompany.com)
– Company logo on portal, quotes, and exported PDFs
– Brand colors and theme customization
– Removal of “Powered by Remnant Finder” attribution
– Custom email templates with your branding
**Limitations:- You must own the rights to all branding elements (logo, trademarks)
– Branding must not violate intellectual property rights of others
– No impersonation of other businesses or brands
– We reserve the right to reject branding that violates terms
10.2 Client Portal Features
The white-label client portal allows your customers to:
– View project status and timeline in real-time
– Review and approve quotes electronically
– Upload photos and documents
– Communicate with your team via secure messaging
– Make payments (if payment integration enabled)
– Access project history and invoices
– Download completed project documentation
10.3 Your Responsibilities for Client Portal
As portal administrator, you are responsible for:
– Maintaining accurate client permissions and access
– Promptly removing access for clients no longer under contract
– Ensuring content published to portal is accurate and professional
– Complying with all applicable privacy laws regarding client data
– Responding to client inquiries and support requests
– Managing payment disputes (if payment processing enabled)
**Remnant Finder Responsibilities:- Hosting and maintaining portal infrastructure
– Ensuring portal uptime per SLA (99.5% standard, 99.9% Enterprise)
– Providing technical support for portal functionality
– Processing payments securely (if integration enabled)
10.4 Client Portal Data and Privacy
**Client Data:- Your clients’ use of the portal is subject to your privacy policy (not ours)
– You must provide clear privacy notice to portal users
– You are responsible for obtaining necessary consents for data processing
– Client communications via portal are part of your Customer Data
**Remnant Finder’s Role:- We act as Data Processor for client portal data
– We do not market to your clients or use their data for our purposes
– Portal data is encrypted and secured with same standards as your account
– Client data is deleted when you remove portal access
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11. Intellectual Property Rights
11.1 Remnant Finder IP Ownership
All intellectual property rights in the Service, including but not limited to:
– Software code, algorithms, and architecture
– User interface design and visual elements
– Trademarks, logos, and brand elements (“Remnant Finder”, “RemnantGo”, etc.)
– Patents, trade secrets, and proprietary methods
– Documentation, tutorials, and educational content
– AI models and training methodologies
…are owned exclusively by Remnant Finder LLC or our licensors. These Terms do not grant you any ownership rights to our intellectual property.
11.2 Limited License to Use Service
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:
– Access and use the Service for your internal business purposes
– Display the Service on devices owned or controlled by you or your employees
– Create, store, and export content using Service features
– Use white-label branding features (if applicable to your plan)
**Restrictions on Use:You may not:
– Sublicense, resell, or redistribute the Service
– Remove or modify copyright notices, trademarks, or proprietary labels
– Reverse engineer, decompile, or disassemble the Service
– Create derivative works based on the Service
– Frame or mirror the Service on another website
– Use the Service to develop competing products
– Access the Service to build a similar product or service
11.3 Feedback and Suggestions
If you provide feedback, suggestions, or ideas for improving the Service:
– We may use your feedback without obligation to compensate you
– You grant us a perpetual, royalty-free license to implement suggestions
– We are under no obligation to implement any feedback
– Feedback does not create confidential relationship or obligation
11.4 Trademark Usage Guidelines
**Remnant Finder Trademarks:- “Remnant Finder”, “RemnantGo”, and associated logos are our trademarks
– You may not use our trademarks without prior written permission
– Permitted uses include truthful statements that you use our Service
– Do not imply endorsement, partnership, or affiliation without authorization
**Your Trademarks:- You retain all rights to your company name, logo, and trademarks
– You grant us limited license to display your trademarks within your account
– We will not use your trademarks in marketing without your consent
– You may request removal of your trademarks at any time
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12. Service Level Agreement (SLA) and Support
12.1 Uptime Commitment
**Standard SLA (All Plans):- Target uptime: 99.5% monthly (excluding scheduled maintenance)
– Scheduled maintenance: Maximum 4 hours/month with 48-hour notice
– Emergency maintenance: Performed as needed for critical security/stability
**Enterprise SLA:- Guaranteed uptime: 99.9% monthly
– Scheduled maintenance: Maximum 2 hours/month with 7-day notice
– Priority infrastructure with redundancy and failover
– Service credits for downtime exceeding SLA commitment
12.2 Scheduled Maintenance
We will provide advance notice of scheduled maintenance:
– Email notification to account administrators
– In-app notification banner 48 hours before (7 days for Enterprise)
– Status page updates at status.remnantfinderapp.com
– Typical maintenance window: Sunday 2:00 AM – 6:00 AM EST
During maintenance:
– Service may be fully or partially unavailable
– Read-only access may be provided when possible
– Mobile apps may have degraded functionality
– No data loss will occur during planned maintenance
12.3 Support Channels and Response Times
**Free Plan:- Community forum and knowledge base access
– No direct support (community-driven only)
– Feature requests accepted but not prioritized
**BASIC Plan:- Email support: support@remnantfinderapp.com
– Response time: 48 business hours
– Knowledge base and video tutorials
– Feature requests considered
**PRO Plan:- Email support with 24-hour response time
– Priority ticket handling
– Feature requests prioritized
– Quarterly account review calls
**Enterprise Plan:- Dedicated account manager with direct contact
– Email support with 4-hour response time
– 24/7 emergency support for critical issues
– Scheduled onboarding and training sessions
– Custom feature development discussions
– Monthly business review calls
12.4 Support Scope and Limitations
**Covered Support Issues:- Technical issues preventing access to Service
– Bug reports and software errors
– Billing and account questions
– Integration troubleshooting (for supported integrations)
– Feature usage guidance and best practices
**Not Covered (Requires Additional Services):- Custom development or feature requests
– Training beyond standard onboarding (Enterprise plan)
– Data migration from other systems (available as paid service)
– Consulting on business processes
– Third-party integration custom development
– On-site support visits
12.5 Service Credits (Enterprise Plans)
If monthly uptime falls below SLA commitment:
| Uptime Percentage | Service Credit |
|——————-|—————-|
| 99.0% – 99.89% | 10% of monthly fee |
| 98.0% – 98.99% | 25% of monthly fee |
| < 98.0% | 50% of monthly fee |
**Credit Terms:- Credits applied to next month’s invoice
– Must request credit within 30 days of incident
– Maximum credit: 50% of one month’s subscription fee
– Credits are sole remedy for SLA breaches
– Downtime caused by force majeure or customer actions is excluded
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13. Warranties and Disclaimers
13.1 Service “AS IS” and “AS AVAILABLE”
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY LAW, REMNANT FINDER DISCLAIMS ALL WARRANTIES, INCLUDING:
– **MERCHANTABILITY:** No warranty that Service is suitable for any particular purpose
– **FITNESS FOR PARTICULAR PURPOSE:** No guarantee Service meets your specific needs
– **NON-INFRINGEMENT:** No warranty that Service does not infringe third-party rights
– **ACCURACY:** No guarantee of accuracy, reliability, or completeness of content
– **UNINTERRUPTED ACCESS:** No guarantee of uninterrupted, timely, secure, or error-free operation
– **RESULTS:** No warranty regarding results obtained from using Service
13.2 AI and Automation Disclaimer
ARTIFICIAL INTELLIGENCE FEATURES ARE EXPERIMENTAL AND PROVIDED WITHOUT WARRANTY:
– AI-generated quotes and measurements are estimates requiring human verification
– Computer vision accuracy depends on image quality and may produce errors
– Predictive analytics are based on historical patterns and not guaranteed
– Automated workflows should be monitored and may require manual intervention
– We disclaim liability for decisions made based on AI recommendations
**You acknowledge and agree that:- AI outputs should be reviewed by qualified professionals before use
– AI should supplement, not replace, professional judgment
– You are solely responsible for quotes and estimates provided to your customers
– We are not liable for errors, inaccuracies, or losses resulting from AI use
13.3 Third-Party Services Disclaimer
WE DISCLAIM ALL LIABILITY FOR THIRD-PARTY SERVICES AND INTEGRATIONS:
– Third-party service availability, performance, and accuracy
– Integration failures caused by API changes or third-party outages
– Data loss or corruption resulting from third-party service issues
– Fees charged by third-party providers
– Third-party service compliance with laws and regulations
13.4 Data Backup Responsibility
WHILE WE PERFORM AUTOMATED BACKUPS, YOU ARE RESPONSIBLE FOR:
– Regularly exporting and backing up your Customer Data
– Verifying data integrity and accuracy
– Maintaining offline copies of critical business data
– Testing data restoration procedures
WE ARE NOT LIABLE FOR DATA LOSS CAUSED BY:
– User error or accidental deletion
– Security breaches affecting your account credentials
– Third-party service failures
– Force majeure events beyond our control
13.5 Internet and Device Requirements
YOUR ACCESS TO THE SERVICE DEPENDS ON:
– Internet connectivity (broadband recommended: 5 Mbps+)
– Compatible devices and operating systems (see system requirements)
– Modern web browsers (Chrome, Firefox, Safari, Edge – latest two versions)
– Mobile devices (iOS 14+, Android 10+)
WE ARE NOT RESPONSIBLE FOR:
– Internet service provider outages or slow connections
– Incompatible devices or outdated operating systems
– Data usage charges from your mobile carrier
– Device malfunction or security vulnerabilities
13.6 Geographic Limitations
The Service is designed primarily for users in the United States and may have limitations outside this region:
– Payment processing may not be available in all countries
– SMS/WhatsApp features depend on regional carrier support
– Language support is currently English and Portuguese only
– Legal compliance is focused on US and Brazilian regulations
We make no representation that the Service is appropriate or available for use in all locations.
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14. Limitation of Liability
14.1 Exclusion of Certain Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REMNANT FINDER SHALL NOT BE LIABLE FOR:
**INDIRECT DAMAGES:- Indirect, incidental, special, consequential, or punitive damages
– Loss of profits, revenue, or business opportunities
– Loss of data or business information (beyond backup restoration)
– Loss of goodwill or reputation
– Business interruption or downtime costs
– Cost of procurement of substitute services
**EVEN IF:- We have been advised of the possibility of such damages
– Such damages were foreseeable or reasonably likely
– Your remedies fail of their essential purpose
14.2 Cap on Liability
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED:
**For All Plans Except Enterprise:- The total amount paid by you to Remnant Finder in the 12 months preceding the claim
– Minimum liability cap: $100 (if you have paid less than $100)
**For Enterprise Plans:- The total amount paid by you in the 12 months preceding the claim
– Or the amount specified in your Enterprise Agreement, whichever is greater
14.3 Liability Carve-Outs
The limitations in Sections 14.1 and 14.2 DO NOT APPLY to:
– Our indemnification obligations under Section 15
– Damages caused by our gross negligence or willful misconduct
– Violations of intellectual property rights
– Death or personal injury caused by our negligence (where applicable)
– Liability that cannot be excluded under applicable law
14.4 Basis of the Bargain
You acknowledge that these liability limitations are a fundamental basis of our agreement and reflect a reasonable allocation of risk. Without these limitations, we could not provide the Service at current pricing.
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15. Indemnification
15.1 Your Indemnification Obligations
You agree to defend, indemnify, and hold harmless Remnant Finder, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
**Customer Data and Content:- Content you submit, post, or transmit through the Service
– Violation of these Terms by you or anyone using your account
– Infringement of intellectual property rights or privacy rights of third parties
– Inaccuracy or misrepresentation in information you provide
**Your Business Operations:- Quotes, estimates, or contracts you provide to your customers
– Services you provide to customers using information from the Service
– Disputes with your customers regarding pricing, quality, or timeliness
– Employment disputes with team members using the Service
– Violation of laws or regulations in your business operations
**Security Breaches:- Unauthorized access to your account due to failure to secure credentials
– Actions taken by individuals you granted access to your account
– Use of the Service in violation of security requirements
15.2 Our Indemnification Obligations
We agree to defend, indemnify, and hold harmless you from and against any claims by third parties arising from:
**Intellectual Property Infringement:- Claims that the Service infringes patents, copyrights, or trademarks of third parties
– Provided you promptly notify us of claims and allow us to control the defense
**Our Gross Negligence or Willful Misconduct:- Intentional violations of law by Remnant Finder
– Gross negligence in maintaining security of the Service
15.3 Indemnification Procedures
To receive indemnification:
1. **Prompt Notice:** Indemnified party must promptly notify indemnifying party of claim
2. **Cooperation:** Indemnified party must reasonably cooperate with defense
3. **Control:** Indemnifying party controls defense and settlement negotiations
4. **Consent:** No settlement without consent of indemnified party if it requires admission of liability
5. **Documentation:** Maintain records of expenses and provide to indemnifying party
15.4 Mitigation of Infringement Claims
If we reasonably believe the Service infringes third-party IP rights, we may at our option:
– Obtain a license for your continued use of the Service
– Modify the Service to make it non-infringing
– Replace the Service with a non-infringing alternative
– Terminate these Terms and refund prepaid fees for unused service (prorated)
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16. Term, Termination, and Suspension
16.1 Term of Agreement
These Terms commence when you first access the Service and continue until terminated by either party as described in this section.
16.2 Termination by You
You may terminate these Terms at any time by:
– Canceling your subscription through account settings
– Emailing support@remnantfinderapp.com with termination request
– Ceasing all use of the Service and requesting account deletion
**Effect of Your Termination:- Subscription charges cease at end of current billing period
– No refund for unused portion of billing period (except 30-day guarantee)
– Account converts to Free plan (or is deleted if you request)
– Data retained for 90 days for potential reactivation
16.3 Termination by Us
We may terminate or suspend your access to the Service immediately, with or without notice, for:
**Cause (Material Breach):- Violation of these Terms or applicable laws
– Non-payment of fees after 30-day grace period
– Fraudulent or illegal use of the Service
– Infringement of intellectual property rights
– Abusive conduct toward our staff or other users
– Security threats to the Service or other users
**Without Cause (Business Reasons):- Discontinuation of the Service (with 90-day notice)
– Changes to Service availability in your region
**Effect of Our Termination:- Immediate loss of access to the Service
– For cause: No refund of prepaid fees
– Without cause: Prorated refund of prepaid fees
– Data export provided upon request (within 30 days)
16.4 Account Suspension
We may temporarily suspend (rather than terminate) your account for:
– Investigation of suspected Terms violations
– Response to legal orders or law enforcement requests
– Suspected security compromises requiring investigation
– Non-payment (grace period before termination)
– Excessive usage threatening Service stability
**Suspension Procedures:- Notice provided via email (unless prohibited by legal process)
– Opportunity to cure violations when possible
– Read-only access to data may be provided during suspension
– Full access restored upon resolution of issue
16.5 Effect of Termination
Upon termination of these Terms:
**Your Obligations:- Immediately cease all use of the Service
– Stop representing yourself as a customer
– Return or destroy any confidential information
– Pay all outstanding fees and charges
**Our Obligations:- Provide data export if requested (within 30 days)
– Cease charging your payment method
– Delete your data after retention period (90 days standard)
– Revoke all access credentials and API keys
**Survival of Terms:The following sections survive termination:
– Section 6 (Data Ownership and Privacy – regarding deletion and export)
– Section 11 (Intellectual Property Rights)
– Section 13 (Warranties and Disclaimers)
– Section 14 (Limitation of Liability)
– Section 15 (Indemnification)
– Section 18 (Dispute Resolution)
– Any accrued payment obligations
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17. Modifications to Terms and Service
17.1 Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes:
**Notice Requirements:- Material changes: 30 days’ advance notice via email and in-app notification
– Non-material changes: Posted to website, effective immediately
– Date of “Last Updated” will be modified at top of document
**Material Changes** include:
– Significant changes to pricing or billing structure
– Reduction in Service features or functionality
– Changes to data ownership or privacy rights
– Modifications to dispute resolution procedures
– Changes to limitation of liability or warranties
**Your Options:- If you disagree with material changes, cancel subscription before effective date
– Continued use after effective date constitutes acceptance of new Terms
– Cancellation before effective date: No penalty, prorated refund (annual plans)
17.2 Changes to Service
We may modify, update, or discontinue features of the Service:
**Without Notice (Minor Changes):- Bug fixes and performance improvements
– User interface refinements
– Non-breaking API changes
– Security patches and updates
**With Notice (Major Changes):- Addition or removal of significant features (30-day notice)
– Breaking API changes (90-day notice for Enterprise customers)
– Changes to third-party integrations
– Deprecation of functionality (90-day notice when possible)
**Service Discontinuation:- If we decide to discontinue the Service entirely: 90-day notice
– We will assist with data export and migration
– Prorated refund of prepaid fees (annual plans)
– Recommendations for alternative services if available
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18. Dispute Resolution and Governing Law
18.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law provisions.
For customers located in Brazil, the Brazilian Consumer Protection Code (CDC) and LGPD shall apply where applicable and enforceable.
18.2 Informal Dispute Resolution
Before filing any legal claim, you agree to contact us to attempt informal resolution:
1. **Notice of Dispute:** Send detailed description to legal@remnantfinderapp.com
2. **Good Faith Negotiation:** Both parties will attempt to resolve dispute within 30 days
3. **Senior Management Escalation:** Unresolved disputes escalated to executive team
4. **Mediation Consideration:** Parties may agree to non-binding mediation
This informal process is a prerequisite to filing any formal legal action.
18.3 Mandatory Arbitration
If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved through binding arbitration, except as specified in Section 18.5.
**Arbitration Terms:- Administered by: American Arbitration Association (AAA) under Commercial Arbitration Rules
– Location: Boston, Massachusetts (or mutually agreed location)
– Arbitrator: Single arbitrator selected per AAA rules
– Costs: Each party bears own attorney fees; arbitration fees split equally (unless arbitrator orders otherwise)
– Discovery: Limited discovery permitted as determined by arbitrator
– Confidentiality: Arbitration proceedings are confidential
**Arbitration Awards:- Arbitrator may award same relief as a court (damages, injunctions, declaratory relief)
– Award is final and binding
– May be confirmed and enforced in any court of competent jurisdiction
– Limited grounds for appeal per Federal Arbitration Act
18.4 Class Action Waiver
YOU AND REMNANT FINDER AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION.
– You waive the right to participate in class actions against Remnant Finder
– You waive the right to act as a representative in class actions
– Arbitrator may not consolidate claims without consent of all parties
– This waiver does not apply if prohibited by applicable law
**Opt-Out of Class Action Waiver:You may opt out of this class action waiver by sending written notice to legal@remnantfinderapp.com within 30 days of first accepting these Terms. Opt-out does not affect other provisions of these Terms.
18.5 Exceptions to Arbitration
The following disputes are exempt from mandatory arbitration:
– **Intellectual Property:** Claims for patent, copyright, trademark, or trade secret infringement
– **Small Claims Court:** Claims within small claims court jurisdiction (if court permits)
– **Injunctive Relief:** Applications for temporary or preliminary injunctive relief
– **Government Actions:** Claims brought by government agencies
18.6 Jurisdiction and Venue
For disputes not subject to arbitration:
– **Exclusive Jurisdiction:** State and federal courts located in Boston, Massachusetts
– **Consent to Jurisdiction:** You consent to personal jurisdiction in these courts
– **Waiver of Venue Objections:** You waive objections to venue in these courts
For customers in Brazil: Brazilian courts shall have jurisdiction for disputes subject to Brazilian consumer protection laws.
18.7 Limitation on Time to File Claims
You must commence any legal action or arbitration within **one (1) year** after the claim arises. Claims filed after one year are permanently barred.
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19. General Provisions
19.1 Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements for Enterprise plans, constitute the entire agreement between you and Remnant Finder regarding the Service and supersede all prior agreements, understandings, and communications.
19.2 Assignment
– **You:** You may not assign or transfer these Terms or your account without our prior written consent
– **Us:** We may assign these Terms to affiliates, successors, or acquirers without restriction
– **Effect:** Any attempted assignment in violation of this section is void
– **Notice:** We will notify you of assignments that materially affect your rights
19.3 Force Majeure
Neither party shall be liable for failure to perform obligations due to causes beyond reasonable control, including:
– Natural disasters (earthquakes, floods, hurricanes, pandemics)
– Acts of government or war
– Terrorism or civil unrest
– Internet service provider failures or backbone outages
– Third-party hosting provider failures (AWS, Supabase outages)
– Strikes or labor disputes
– Supplier or vendor failures
**Conditions:- Affected party must promptly notify other party
– Obligation to mitigate impact and resume performance when possible
– No breach of contract or liability for delays caused by force majeure
– If force majeure continues >90 days, either party may terminate without penalty
19.4 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable:
– That provision shall be modified to minimum extent necessary to make it enforceable
– If modification is not possible, the provision shall be severed
– Remaining provisions continue in full force and effect
– Invalid provision replaced with valid provision closest to original intent
19.5 Waiver
– Failure to enforce any provision does not constitute waiver of that provision
– Waiver of any breach does not waive subsequent breaches
– Waiver must be in writing and signed by authorized representative
– No waiver of any term shall be deemed a further or continuing waiver
19.6 Relationship of Parties
– These Terms do not create partnership, joint venture, or agency relationship
– You have no authority to bind Remnant Finder contractually
– You are an independent contractor, not our employee or agent
– No third-party beneficiaries except as expressly stated
19.7 Export Compliance
The Service may be subject to export control laws of the United States and other countries. You agree:
– Not to export or re-export the Service to prohibited countries or entities
– To comply with all applicable export control regulations
– Not to use the Service for development of weapons or military applications
– That you are not located in, or a national of, any embargoed country
19.8 Government Users
If you are a U.S. government entity:
– The Service is “Commercial Computer Software” under FAR 12.212
– Use is governed by these Terms consistent with FAR 12.212 and DFARS 227.7202
– If these Terms are inconsistent with federal law, the superseding provision applies only to extent of conflict
19.9 Language and Translation
These Terms are drafted in English. If translated into other languages:
– English version controls in case of conflict or inconsistency
– Translations provided for convenience only
– You acknowledge you have sufficient English proficiency to understand these Terms
19.10 Electronic Communications
You consent to receive communications from us electronically:
– Via email to your registered email address
– Via in-app notifications and announcements
– Via SMS (if you provide mobile number)
– By posting on our website or status page
Electronic communications satisfy legal requirements for written communication.
19.11 Contact Information
For questions, complaints, or notices under these Terms:
**Remnant Finder LLCBoston, MA 02664
United States
– **General Inquiries:** support@remnantfinderapp.com
– **Legal Notices:** legal@remnantfinderapp.com
– **Privacy Matters:** privacy@remnantfinderapp.com
– **Security Issues:** security@remnantfinderapp.com
– **Copyright/IP:** copyright@remnantfinderapp.com
– **Abuse Reports:** abuse@remnantfinderapp.com
**Email Support:Available 24/7 for all plans
(Priority response times based on subscription tier)
19.12 Notices
Legal notices must be in writing and delivered by:
– Email to legal@remnantfinderapp.com (for notices to us)
– Email to your registered account email (for notices to you)
– Certified mail to addresses above
Notices are effective:
– Email: Upon confirmation of delivery (read receipt or bounce-back check)
– Mail: Five (5) business days after mailing
19.13 No Implied Licenses
No licenses or rights are granted by implication, estoppel, or otherwise, except as expressly stated in these Terms.
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20. Definitions
For purposes of these Terms, the following definitions apply:
“Account”: Your unique user account created to access the Service, including all associated data, settings, and credentials.
“AI” or “Artificial Intelligence”: Machine learning models and computer vision algorithms used to automate quote generation, lead scoring, and other predictive features.
“Billing Cycle”: The recurring period (monthly or annual) for which subscription fees are charged.
“Client Portal”: White-label customer-facing portal available with PRO and Enterprise plans for customer collaboration and project visibility.
“Customer Data”: All data, content, and materials submitted, uploaded, or generated by you using the Service, including client information, drawings, quotes, and documents.
“Drawing Tool”: The interactive countertop design module for creating technical drawings, measurements, and specifications.
“Enterprise Plan”: The highest subscription tier with custom SLA, dedicated support, and advanced features.
“Force Majeure”: Events beyond reasonable control that prevent performance of obligations (natural disasters, war, government action, etc.).
“Intellectual Property”: Patents, copyrights, trademarks, trade secrets, and other proprietary rights.
“Personal Data”: Information relating to an identified or identifiable natural person, as defined under GDPR and LGPD.
“PRO Plan”: Premium subscription tier including AI features, white-label portal, and advanced integrations.
“Service” or “Platform”: Collectively, the Remnant Finder mobile application, web application, API, and all related services and features.
“Third-Party Integrations”: Connections to external services (CRM, accounting, communication) available with certain subscription plans.
“User”: Any individual authorized to access your account, including employees, contractors, and team members.
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21. Acknowledgment and Acceptance
By clicking “I Agree”, checking the acceptance box, creating an account, or using the Service, you acknowledge that:
1. You have read and understood these Terms and Conditions in their entirety
2. You agree to be bound by these Terms and our Privacy Policy
3. You have the authority to bind your business entity to these Terms
4. You meet all eligibility requirements specified in Section 1.2
5. You understand the subscription fees and billing terms
6. You acknowledge the disclaimers, limitations of liability, and dispute resolution procedures
7. You consent to electronic communications and signatures
8. You understand that these Terms may be updated as specified in Section 17
If you do not agree to these Terms, do not use the Service.
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22. Version History
| Version | Effective Date | Summary of Changes |
|———|—————-|——————-|
| 1.0 | December 10, 2018 | Initial Terms and Conditions |
| 2.0 | January 16, 2026 | Comprehensive update: Added AI features, white-label portal, GDPR/LGPD compliance, detailed subscription tiers, enhanced security provisions, SLA commitments, dispute resolution, and premium feature descriptions. Complete restructuring for clarity and legal compliance. |
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Last Reviewed: January 16, 2026
Next Review Date: July 16, 2026
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For questions about these Terms and Conditions, please contact us at legal@remnantfinderapp.com.
Thank you for choosing Remnant Finder as your business management platform.